Privacy Policy
Your privacy is fundamental to our operations. This document outlines how we collect, process, and protect your information across our site and services.
1. Introduction
Global Mobile Homes (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we process personal data when you access our platform, use our services, or communicate with us.
By using our website and services, you consent to the practices described in this policy. If you do not agree, please discontinue service usage immediately.
This policy applies to all visitors, users, and customers of our website and services worldwide.
2. Information We Collect
We collect essential data to provide and improve our services efficiently. The categories include:
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Personal Identification: Name, email address, phone numbers, and physical mailing address provided via forms or account registration.
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Payment Data: Billing information processed via secure third‑party providers (e.g., Stripe, PayPal). We never store full payment card details on our servers.
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Usage & Technical Data: IP address, browser type, device info, operating system, referring URLs, pages visited, and time spent.
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Cookie Identifiers: Data stored via cookies to maintain session states, remember preferences, and analyze site performance.
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Communications: Any correspondence you send to us (emails, chat messages, support tickets).
3. How We Use Your Data
We process your personal data strictly for legitimate operational purposes:
- To provide, maintain, and improve our platform and services.
- To process transactions, generate invoices, and handle secure payments.
- To respond to inquiries, deliver customer support, and resolve issues.
- To monitor usage patterns, prevent fraud, and enforce security protocols.
- To send you service‑related notifications (order confirmations, updates).
- To comply with legal obligations and regulatory standards.
- To send marketing communications only with your explicit consent (you may opt out at any time).
4. Legal Basis for Processing
We rely on the following lawful grounds under GDPR and similar regulations:
- Contractual Necessity: To perform a contract with you (e.g., processing a purchase).
- Consent: Where you have given explicit consent (e.g., for marketing emails).
- Legitimate Interests: To improve our services, prevent fraud, ensure security, and analyse performance.
- Legal Obligation: Compliance with tax, anti‑money laundering, or other statutory requirements.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyse traffic:
- Essential Cookies: Required for basic site functionality (login, shopping cart, session management).
- Analytics Cookies: Aggregate anonymous data about site usage (via Google Analytics, etc.).
- Preference Cookies: Remember your settings, language, and region preferences.
- Marketing Cookies: Used only with your consent, to serve relevant ads.
You can manage or disable cookies via your browser settings. Note that disabling essential cookies may affect site functionality.
6. Data Sharing & Third Parties
We share personal data only with trusted vendors who perform core services on our behalf:
- Payment Processors: Stripe, PayPal, etc. They handle payment data securely and comply with PCI‑DSS standards.
- Hosting & Cloud Services: AWS, DigitalOcean, etc. They provide secure infrastructure under strict data protection agreements.
- Email & Communication: Services like SendGrid or Mailchimp for transactional and marketing emails (only with consent).
- Analytics Providers: Google Analytics (aggregated, anonymised data).
- Legal Authorities: When required by law, court order, or to protect our legal rights.
We never sell your personal data to third parties.
7. International Data Transfers
We operate globally and may use service providers located in various countries. When we transfer your data internationally, we ensure:
- EU‑US Data Privacy Framework (where applicable) or Standard Contractual Clauses (SCCs) are in place.
- Data Protection Agreements with all third‑party processors that meet GDPR, CCPA, and other international requirements.
- Risk assessments are conducted for each transfer to ensure adequate safeguards.
If you have concerns about international transfers, you may contact us for more information.
8. Data Security
We implement robust technical and organisational measures to protect your data:
- Encryption: TLS/SSL for all data in transit; AES‑256 for data at rest where feasible.
- Access Controls: Strict role‑based access; only authorized personnel can view personal data.
- Vulnerability Management: Regular security scans, penetration testing, and prompt patch updates.
- Staff Training: All employees receive privacy and security awareness training.
While we strive to protect your data, no transmission over the internet is 100% secure. We recommend you also take precautions (e.g., using strong passwords, avoiding public Wi‑Fi for sensitive transactions).
9. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer period is required by law. Specific retention periods:
- Transaction records: 7 years (tax and accounting obligations).
- Account information: For the duration of your account plus a reasonable period after closure (to handle disputes).
- Analytics data: Aggregated and anonymised after 26 months.
- Marketing records: Until you unsubscribe or request deletion.
When no longer needed, data is securely deleted or anonymised.
10. Your Rights
Depending on your location, you may have the following rights under GDPR, CCPA, or other applicable laws:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your data, subject to legal exceptions.
- Right to Restrict Processing: Temporarily limit how we use your data.
- Right to Data Portability: Receive your data in a structured, commonly used format.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent: Where we rely on consent, you can withdraw at any time.
To exercise these rights, contact our privacy team using the details below. We will respond within 30 days (or as required by law).
11. Global Privacy Rights
We respect privacy rights worldwide. Depending on your jurisdiction, you may have additional rights under applicable laws including the GDPR (Europe), CCPA/CPRA (California, USA), PIPEDA (Canada), UK GDPR, and other international frameworks:
- Right to Know: Details about categories of personal data collected, used, and shared over the past 12 months.
- Right to Delete: Request deletion of your personal data (with legal exceptions).
- Right to Opt‑Out: Opt out of the sale or sharing of your data (we do not sell data).
- Right to Correct: Correct inaccurate personal data.
- Right to Limit Use of Sensitive Data: We do not collect sensitive data without explicit consent.
- Non‑Discrimination: We will not discriminate against you for exercising your rights.
To exercise your privacy rights, please contact us via the DPO email below. We verify your identity before processing requests.
12. Automated Decision‑Making
We do not use automated decision‑making (including profiling) that produces legal or similarly significant effects on individuals. Any decisions that impact you are made with human oversight.
In the future, if we implement such systems, we will provide prior notice and obtain your explicit consent where required.
13. Children's Privacy
Our platform is not directed at individuals under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such data, we will delete it promptly.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.
14. Data Protection Officer & Contact
Data Protection Officer (DPO): We have appointed a DPO to oversee our privacy practices. You can reach our DPO at:
- Email: sales@globalmobilehomes.com
- Address: UK, USA, CANADA, EUROPE, AUSTRALIA
Right to Lodge a Complaint: If you believe we have processed your data unlawfully, you have the right to lodge a complaint with your local data protection authority (e.g., the ICO in the UK, the CNIL in France, the EDPB, or your local authority). We encourage you to contact us first so we can resolve any concerns directly.
15. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.
We encourage you to review this policy periodically. If we make material changes, we will notify you via email or through a prominent notice on our website before the changes take effect.
Last Updated: August 2026
Have Questions About Your Privacy?
If you have any concerns, requests, or questions regarding this Privacy Policy or your personal data, our privacy team is here to help. We aim to respond within 24 hours.